Terms & Conditions
(T&Cs) for the Pre-Sale of Custom-Made E-Bike Vouchers
1. Conclusion of Contract
The contract is concluded when the customer configures the custom-made e-bike via the 3D online configurator in the webshop and purchases a voucher worth €250, which will be converted into a €500 voucher at the start of production. The purchase process includes the following steps:
– Selection of configuration and input of body measurements.
– Adding the e-bike to the shopping cart.
– Entry of necessary data for order processing.
– Selection of payment method and completion of payment.
– Receipt of an order confirmation via email.
2. Payment Terms
Payment for the voucher is due immediately upon purchase completion. No subsequent charges will be made. Payment can be made via prepayment, credit card, PayPal, Klarna, or Stripe. No additional fees will be charged for the chosen payment method.
3. Delivery Terms
Delivery of the custom-made e-bike will take approximately 8 weeks after the start of production, which is planned for the end of the year. Shipping will be handled by a to-be-determined shipping provider. Shipping costs are included in the purchase price.
4. Warranty and Guarantee
In addition to the statutory warranty rights, we provide a two-year guarantee on the e-bike. This guarantee runs concurrently with the statutory warranty and ends after two years.
5. Right of Withdrawal
The customer has the legal right to withdraw from the purchase of the voucher within 14 days of receipt without stating a reason. In addition, we grant the customer an extended voluntary right of withdrawal, allowing the purchase of the voucher to be canceled up to one month before the planned start of production, with a full refund of the purchase price. The customer will be notified via email in advance of the planned start of production. The withdrawal can be made in text or written form.
6. Delivery Dates or Periods
The start of production is planned for the end of the year. Delivery time is approximately 8 weeks after the start of production.
7. Cancellation Policy
The customer can cancel the voucher at any time up to one month before the planned start of production and will receive a full refund of the purchase price. The customer will be notified via email in advance of the start of production. The cancellation is made by sending an email to our customer service, stating the cancellation. The email should include the order number, customer name, and address.
8. Handling Product Changes or Delays
If product changes become necessary or delays occur in the production or delivery process, the customer will be informed immediately via email. In such cases, the customer has the right to withdraw from the contract and will receive a full refund.
9. Communication and Customer Service
For inquiries and complaints, our customer service is available:
Email: info@tzmann.com
Contact Form: https://tzmann.com/contact/
Phone: +49 151 59167136
Privacy Policy
1. Data Controller
The data controller for processing data on this website is:
TZmann GmbH
Reichenbergerstr. 15
71067 Sindelfingen
Germany
Phone: +49 151 59167136
Email: info@tzmann.com
2. Collection and Storage of Personal Data
We collect and store the following personal data:
– Name
– Address
– Email address
– Phone number
– Payment data (e.g., credit card details)
– IP address of the requesting computer
– Body measurements such as height, leg length, and arm length (as part of the configuration)
These data are processed for the following purposes:
– To process your order and deliver the e-bike
– To handle inquiries and communicate with customers
– To process payments
– To improve our offerings and services (for marketing purposes)
Body measurements are stored for the duration of the contractual relationship and for up to two years after the contract ends to handle potential warranty claims.
3. Data Disclosure
Your personal data will only be disclosed to third parties if:
– It is necessary for fulfilling the contract (e.g., to shipping providers, payment processors such as Stripe, PayPal, Klarna, and SiteGround as the host)
– You have given your consent
– There is a legal obligation
– It is necessary to enforce our rights, especially for enforcing claims arising from the contractual relationship
Once the shipping provider is determined, the privacy policy will be updated accordingly.
4. Use of Web Tracking and Marketing Tools
Our website is hosted by SiteGround. SiteGround helps us provide, secure, and optimize our web presence. SiteGround Privacy Policy: https://www.siteground.com/privacy.htm
Additionally, we use the following tools and services to analyze user behavior and for marketing purposes:
– Google Analytics: This tool helps us understand visitor behavior on our website by collecting information about their visits, including page views and time spent. Google Analytics Privacy Policy: https://policies.google.com/privacy
– Hotjar: Hotjar helps us analyze user behavior on our website through heatmaps and feedback tools. Hotjar Privacy Policy: https://www.hotjar.com/legal/policies/privacy/
– Meta Pixel (formerly Facebook Pixel): This tool is used to measure the effectiveness of advertising on Facebook by tracking user actions on our website. Facebook Privacy Policy: https://www.facebook.com/policy.php
– Google Ads: We use Google Ads to run advertisements on Google Search and other Google services. Google Ads Privacy Policy: https://policies.google.com/technologies/ads
– Mailchimp: We use Mailchimp for email marketing campaigns to send newsletters and promotional emails to our customers. Mailchimp Privacy Policy: https://mailchimp.com/legal/privacy/
– WooCommerce: Our website uses WooCommerce as an e-commerce platform, enabling us to sell products and services online. WooCommerce Privacy Policy: https://automattic.com/privacy/
– Dropbox: We use Dropbox for storing and sharing documents and media relevant to our marketing activities. Dropbox Privacy Policy: https://www.dropbox.com/privacy
– Staggs Configurator: A tool on our website that allows customers to configure e-bikes according to their preferences.
Data Security: We use SSL/TLS encryption to ensure the security of your data during transmission. We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risks of processing your personal data.
5. Data Retention
We store your personal data only as long as necessary for the purposes mentioned above or as required by legal retention periods. Generally, we retain data:
– For the duration of the contractual relationship
– After the contract ends until the expiration of the statutory warranty period of 2 years
Payment data is retained according to tax and commercial law retention periods of 6 to 10 years.
6. Data Subject Rights
You have the following rights:
– Right of access according to Art. 15 GDPR: You have the right to request information about your personal data processed by us.
– Right to rectification according to Art. 16 GDPR: You have the right to request the correction of incorrect or completion of your personal data stored by us without undue delay.
– Right to erasure according to Art. 17 GDPR: You have the right to request the deletion of your personal data stored by us.
– Right to restriction of processing according to Art. 18 GDPR: You have the right to request the restriction of the processing of your personal data.
– Right to data portability according to Art. 20 GDPR: You have the right to receive your personal data, which you have provided to us, in a structured, commonly used, and machine-readable format or to request the transfer to another controller.
– Right to object according to Art. 21 GDPR: You have the right to object at any time to the processing of your personal data that is based on Art. 6 para. 1 lit. e or f GDPR.
7. Online Dispute Resolution and Consumer Mediation
The European Commission provides a platform for online dispute resolution (OS), which you can find here: Online Dispute Resolution of the European Commission: https://ec.europa.eu/consumers/odr/
We are neither willing nor obliged to participate in a dispute resolution procedure before a consumer arbitration board.
8. Contact for Data Protection Inquiries
For data protection inquiries, you can reach us at the following contact details:
Email: info@tzmann.de
Withdrawal Policy
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day you or a third party named by you, who is not the carrier, receives the voucher.
To exercise your right of withdrawal, you must inform us (TZmann GmbH, Reichenbergerstr. 15, 71067 Sindelfingen, Germany, Phone: +49 151 59167136, Email: info@tzmann.com) of your decision to withdraw from this contract by a clear statement (e.g., a letter sent by post or email). You may use the attached model withdrawal form, but it is not mandatory.
Withdrawal Period
The withdrawal period is fourteen days from the date of the purchase of the voucher.
Consequences of Withdrawal
If you withdraw from this contract, we will reimburse you for all payments received from you without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract. As this is a digital voucher, there are no return shipping costs.
